Refund policy

1. Return Eligibility

You may request a return within 7 days of receiving your item, provided that:

• The product is unused and in original condition
• All original packaging, accessories, and manuals are included
• Proof of purchase is provided
• For pre-order products, customers may request order cancellation before dispatch by contacting our support team.

Return requests submitted after 7 days may not be accepted.

2. Return Process

To initiate a return, please contact us at:
Email : support@ozshed.com
Once approved, return instructions will be provided.

3. Return Address

Approved returns should be sent to:

100 Ascent St, Rochedale, QLD, Australia

Customers are responsible for return shipping costs unless the return is due to a product defect or incorrect item supplied.

4. Refunds

Once the returned item is received and inspected, we will notify you of the refund status.

Approved refunds will be processed to the original payment method within a reasonable timeframe, subject to payment provider processing times.

5. After-Sales Service

ozshed provides 30 days of after-sales support for eligible products, including assistance with usage issues and defect assessment.

6. Warranty

Product warranties vary depending on the specific product and manufacturer. Warranty details, if applicable, will be stated on the product page or provided upon request.

This policy operates in addition to your rights under Australian Consumer Law.